Terms of Service | Gray Hardaway — Justice Navigation & Consulting

These Terms of Service (“Terms”) govern your use of https://grayhardaway.com, related pages, emails, calls, and the consulting services offered by Gray Hardaway, doing business as Gray Hardaway Justice Navigation & Consulting (“Gray Hardaway,” “I,” “me,” or “the Practice”).

By using the website, submitting the contact form, sending email to gray@grayhardaway.com, requesting a conversation, or engaging services, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the website or the services.

1. Who this is — and who this is not

Gray Hardaway provides experience-based, non-legal consulting, coaching, education, organization, preparation, and personal navigation for individuals and families involved in or affected by the United States federal justice process, and for attorneys who want a client-side navigator.

Gray Hardaway is not an attorney, law firm, or legal aid organization. Nothing on the website, in any email, on a call, or in any session is legal advice. No attorney-client relationship is created by visiting the site, sending a message, scheduling a conversation, paying a fee, or receiving services.

I am not an attorney and do not give legal advice. Nothing here or in conversation is a substitute for a licensed lawyer. Communications are not attorney-client privileged.

The Practice does not:

provide legal advice
represent anyone in court or in any legal proceeding
communicate with courts, prosecutors, probation officers, the Bureau of Prisons, or other government bodies on your behalf
file documents, appear at hearings, or act as counsel
substitute for a licensed attorney
guarantee any legal, sentencing, confinement, release, employment, or reputational outcome

Your attorney knows the law. The Practice helps you understand the human and practical journey, organize yourself, prepare questions and materials, and work more effectively alongside qualified counsel. All legal strategy, legal advice, and legal decisions stay with your attorney.

If what you need sits outside this scope, the Practice will say so and point you back to counsel or another professional.

2. Services

Services may include, depending on what is agreed before you commit:

System orientation
Attorney preparation and communication coaching (non-legal)
Case organization, including timelines, chronologies, question lists, document inventories, and personal records
Hearing and trial preparation that is procedural and personal, not legal strategy
Help identifying questions and considerations to discuss with your attorney before a major decision; the decision itself stays with you and your counsel
Pre-sentencing and sentencing preparation that is practical and personal
Incarceration preparation
Family support and navigation
Release planning
Reentry and transition support
Appellate process support limited to organization, questions, timelines, and personal navigation alongside counsel
Practical risk-awareness conversations for business owners, which are not a legal compliance opinion or audit
Client-side navigation for attorneys, with all legal advice remaining with counsel

Services are by appointment, Monday through Friday, and are available nationwide. Specific scope, format, timing, and fee will be stated before you commit.

The website describes services generally. It is not an offer to work with every person who inquires. The Practice may decline or end an engagement if the request is outside scope, a conflict exists, the working relationship is not a fit, or continued work would be inappropriate.

3. Website content

Pages such as Services, Who I Help, and related articles are general information. They are not legal advice, not a complete map of any case, and not a prediction of what will happen in yours. Federal practice, institutions, and procedures change. Content may be incomplete or become outdated. Do not rely on the website instead of licensed counsel.

4. No results promised

Nobody in this process can promise a result. The Practice does not promise:

a particular sentence, facility, release date, appeal result, or case outcome
that prosecutors, judges, or the BOP will act in any given way
that your attorney will take any particular action
that reputation, employment, housing, licenses, or family relationships will be restored

What the Practice offers is honesty, preparation, organization, perspective from lived experience, and a straight answer. Informal language on the website such as “I’ve been where you are” describes experience. It is not a warranty.

5. Your responsibilities

You agree to:

keep a licensed attorney for all legal advice and representation unless you have knowingly chosen to proceed without counsel, which is your decision alone
not treat anything from the Practice as a substitute for legal advice
provide information that is accurate to the best of your knowledge
not ask the Practice to contact courts or government agencies for you, ghostwrite court filings as legal work product, or otherwise practice law
pay agreed fees when due
keep call links, shared documents, and credentials reasonably secure
tell the Practice promptly if your legal representation, custody status, or contact information changes in a way that affects the work

You remain solely responsible for decisions you make, including decisions made after conversations with the Practice.

6. Family members and multiple people

Family members may engage the Practice separately or together. Unless everyone agrees otherwise in writing:

a person who pays for or attends a session is a client for that session
information one family member shares is not automatically authorized for disclosure to another family member
the Practice may need separate consent before speaking with a spouse, parent, child, or attorney about another person’s situation

If interests among family members conflict, the Practice may limit the work or withdraw.

7. Attorneys as clients or collaborators

When an attorney engages the Practice as a client-side navigator:

the attorney remains counsel of record and remains responsible for legal advice
the Practice does not supervise or replace the attorney
the person in the case should understand the Practice’s non-legal role
the Practice does not become co-counsel

8. Fees, payment, and cancellation

You will know what a conversation or engagement costs and what it includes before you commit. There are no hidden packages built on urgency or fear.

Unless a written confirmation says otherwise:

fees are earned when the scheduled session occurs or when the agreed work is performed
payment is due as stated in the confirmation
late or missed payments may pause work
if you cancel with reasonable notice, a prepaid unused session may be rescheduled or refunded at the Practice’s reasonable discretion
no-shows or late cancellations may be charged
work already performed is not refundable

Taxes, payment-processor fees, and any third-party platform charges may apply.

9. Confidentiality — this is not attorney-client privilege

The Practice treats client information as confidential and holds initial conversations in confidence, as described on the contact page.

This confidentiality is a professional commitment, not the legal privilege that exists between a client and a licensed attorney. Communications with Gray Hardaway are generally not protected by attorney-client privilege. A court, prosecutor, or other authority may be able to compel disclosure in ways that would not apply to your lawyer.

The Practice may disclose information when:

you give permission
disclosure is needed to provide the service you requested, for example speaking with your attorney after you authorize it
disclosure is required by law, court order, or valid legal process
disclosure is reasonably necessary to prevent reasonably certain death or substantial bodily harm
disclosure is necessary to collect unpaid fees, defend a claim, or protect the Practice’s rights, in which case information will be limited as much as reasonably possible

Do not send materials your attorney has instructed you not to share with third parties. When in doubt, ask your lawyer first.

Jail, prison, and many recorded lines are not private. Do not assume a call from a facility is confidential.

See the Privacy Policy for how information is collected and stored.

10. Acceptable use

You may not:

copy, scrape, or republish site content for a competing service
impersonate the Practice
use the site to send unlawful, threatening, or harassing messages
attempt to break, probe, or overload the site
upload malware or attempt unauthorized access
use the site to solicit others in a way that violates law

The Practice may suspend access or refuse service for misuse.

11. Testimonials, stories, and recordings

Any examples or personal history on the site reflect Gray Hardaway’s own experience or general descriptions. They are not predictions about your matter. You may not record, publish, or distribute private sessions, notes, or materials without prior written consent.

12. Intellectual property

The website, writing, frameworks, worksheets, question outlines, and other materials are owned by Gray Hardaway or licensors. You receive a limited, personal license to use materials provided to you for your own situation and family. You may not resell, publish, or turn those materials into a competing consulting product.

13. Third-party tools and links

Scheduling, video, email, payment, hosting, analytics, or file-sharing tools may be used. Those providers have their own terms and privacy policies. Links to other sites are not endorsements. The Practice is not responsible for third-party sites or tools.

14. No professional relationship beyond these Terms

Use of the website alone does not create a consulting relationship. A service relationship begins only when the Practice agrees to work with you and you accept the stated scope and fee. There is no sales-pressure campaign after an inquiry. A conversation may end with a decision that the Practice is not the right fit.

15. Disclaimers

THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PRACTICE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

THE PRACTICE DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY CONSULTING SESSION WILL PRODUCE A PARTICULAR PERSONAL, PRACTICAL, OR LEGAL RESULT.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

THE PRACTICE IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST OPPORTUNITY, LOST DATA, EMOTIONAL DISTRESS, REPUTATIONAL HARM, OR CASE OUTCOMES.

THE PRACTICE IS NOT LIABLE FOR ACTS OR OMISSIONS OF YOUR ATTORNEY, THE GOVERNMENT, COURTS, FACILITIES, EMPLOYERS, FAMILY MEMBERS, OR OTHER THIRD PARTIES.

THE PRACTICE’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE WEBSITE OR SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO THE PRACTICE FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS. IN THOSE PLACES, THE LIMITATION APPLIES TO THE FULLEST EXTENT PERMITTED.

17. Indemnity

You agree to indemnify and hold harmless Gray Hardaway from claims, losses, and reasonable attorneys’ fees arising out of your misuse of the site or services, your violation of these Terms, your violation of law, or your provision of false or unauthorized information, except to the extent caused by the Practice’s willful misconduct.

18. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

Before filing a claim, you agree to try to resolve the dispute informally by emailing gray@grayhardaway.com and allowing 30 days for a response.

Except for claims that may be brought in small-claims court, disputes will be resolved by binding individual arbitration in San Antonio, Texas, under the rules of the American Arbitration Association. Class actions and class arbitrations are waived to the extent permitted by law.

Either party may seek injunctive relief in court to protect intellectual property or confidential information.

If a court finds the arbitration clause unenforceable as to a particular claim, that claim may be brought in the state or federal courts located in Bexar County, Texas, and you consent to that venue.

19. Changes

The Practice may update these Terms by posting a revised version on the website with a new “Last updated” date. Continued use after the change means you accept the revised Terms. For material changes that affect an active paid engagement, the Practice will try to notify you at the email on file.

20. Miscellaneous

If any part of these Terms is found unenforceable, the rest remains in effect. The Practice’s failure to enforce a provision is not a waiver. You may not assign these Terms without written consent. The Practice may assign them in connection with a transfer of the practice. These Terms and the Privacy Policy are the entire agreement regarding the website and services, unless a separate written engagement confirmation says otherwise. Headings are for convenience only.

21. Contact

Gray Hardaway Justice Navigation & Consulting
Email: gray@grayhardaway.com
Website: https://grayhardaway.com
Availability: by appointment, Monday through Friday

Questions about these Terms: gray@grayhardaway.com