Privacy Policy

This Privacy Policy explains how Gray Hardaway, doing business as Gray Hardaway Justice Navigation & Consulting (“Gray Hardaway,” “I,” “me,” or “the Practice”), collects, uses, shares, and protects information when you visit https://grayhardaway.com, submit the contact form, send email to gray@grayhardaway.com, or use consulting services.

Read this Policy together with the Terms of Service. If you do not agree, do not use the website or services.

1. Who is responsible

The Practice is a nationwide consulting practice operated by Gray Hardaway. Privacy questions and requests go to gray@grayhardaway.com.

This Policy applies to the website and to information received while providing non-legal consulting services. It does not apply to your attorney’s files, court records, Bureau of Prisons records, or other third-party systems.

2. Important limit on confidentiality

The Practice holds inquiries and client conversations in confidence as a professional commitment. That is not attorney-client privilege. Communications with the Practice may be subject to legal process in a way communications with your lawyer often are not. See the Terms of Service.

3. Information collected

Information you provide may include:

• name, email address, phone number, and other contact details
• city, state, or general location
• the stage of a matter you describe, such as investigation, pretrial, trial, sentencing, incarceration, release, reentry, family support, business concern, or attorney collaboration
• message content from the contact form or email
• documents, timelines, question lists, personal histories, and other materials you choose to share
• names of family members, attorneys, or others you mention
• scheduling preferences
• payment and billing details if you engage paid services; card data is typically handled by the payment processor and not stored in full by the Practice
• notes of sessions, if a session is documented

Do not send Social Security numbers, full bank account numbers, medical records, or other highly sensitive identifiers unless they are truly needed and you have confirmed it is appropriate, preferably after checking with your attorney.

Information collected automatically when you visit the website may include:

• IP address and general location derived from it
• browser type, device type, and operating system
• pages viewed, referring URL, date and time
• cookies or similar technologies, if used by the host or analytics provider

Information from others may come from a family member, your attorney, or a professional you ask the Practice to speak with, when that is part of the requested work.

4. How information is used

Information is used to:

• respond to inquiries and decide whether the Practice can help
• schedule and provide consulting, coaching, and navigation services
• organize materials you ask the Practice to help you organize
• communicate with you about appointments, scope, and fees
• communicate with your attorney or a family member when you authorize it
• process payment
• improve the website and operations
• maintain records of the engagement
• comply with law, respond to legal process, and protect rights, safety, and property
• enforce the Terms of Service

The Practice does not use client case details for public testimonials without separate written permission. The Practice does not sell personal information and does not run a follow-up marketing campaign after you inquire.

5. How information is shared

The Practice does not sell your personal information.

Information may be shared with:

• service providers who help operate the practice, such as website hosting, email, scheduling, video conferencing, document storage, and payment processing, and who are expected to use information only to perform their services
• your attorney or a person you designate, when you ask for that or reasonably authorize it as part of the work
• professional advisors to the Practice, such as an accountant or lawyer for the Practice, under confidentiality obligations
• authorities, when required by law, court order, or valid legal process, or when reasonably necessary to prevent reasonably certain death or substantial bodily harm
• a successor, if the practice is transferred, but only under continued confidentiality commitments where reasonably possible

The Practice will not contact courts, prosecutors, or the Bureau of Prisons on your behalf.

6. Cookies and analytics

The site may use essential cookies needed for the site to function and, if enabled by the host, basic analytics. You can control cookies in your browser. Blocking cookies may affect site function.

The Practice does not use your inquiry to run retargeting ads about federal cases.

7. Retention

Inquiry messages that do not become an engagement are kept only as long as reasonably needed to respond and keep a basic record of the contact, unless a longer period is required by law.

Client files, notes, and work product are kept for as long as needed to provide the service and for a reasonable period afterward for recordkeeping, dispute resolution, and legal obligations. When information is no longer needed, it will be deleted or de-identified when reasonably practicable.

You may request deletion as described below. Deletion may be limited where a record must be kept for law, safety, payment, or an ongoing dispute.

8. Security

The Practice uses reasonable administrative, technical, and physical safeguards appropriate to a small consulting practice, including access-limited email and files. No method of transmission or storage is completely secure. Do not send highly sensitive material over unencrypted email if another method has been arranged.

If the Practice becomes aware of a breach that requires notice under applicable law, you will be notified as required.

9. Children

The website and services are intended for adults. The Practice does not knowingly collect personal information from children under 13. A parent or guardian may discuss a family situation involving a minor, but the Practice does not create accounts for children. If you believe a child submitted information directly, email gray@grayhardaway.com so it can be deleted.

10. Your choices and rights

You may:

• request a copy of personal information the Practice holds about you
• request correction of inaccurate information
• request deletion, subject to the limits above
• withdraw consent to optional sharing, such as speaking with a family member
• opt out of any non-essential email if such email is ever sent

To make a request, email gray@grayhardaway.com with “Privacy Request” in the subject line and enough information to verify you are the person the record concerns. The Practice will not fulfill a request from a third party without authority.

11. California and similar state privacy laws

If you are a resident of California or another state with a consumer privacy law, you may have the right to know, access, correct, delete, and opt out of sale or sharing of personal information, and not to be discriminated against for exercising those rights.

The Practice does not sell personal information and does not share it for cross-context behavioral advertising.

Categories that may be collected include:

• identifiers such as name, email, phone, and IP address
• customer records related to an inquiry or engagement
• internet activity on the site
• commercial information related to services purchased
• professional or employment-related information if you provide it
• sensitive information you choose to provide about a legal matter, family situation, finances, or health

Sources: you, your devices, your attorney or family if involved, and service providers. Uses and disclosures are described in Sections 4 and 5.

To exercise these rights, email gray@grayhardaway.com. The Practice will verify the request and respond within the time required by law. You may use an authorized agent where the law allows, with proof of authority. If a request is denied and the law gives you an appeal, email again with “Privacy Appeal” in the subject line.

12. International visitors

If you contact the Practice from outside the United States, your information will be processed in the United States, where privacy law may differ from the law in your country. By contacting the Practice, you understand that transfer.

Where European or UK data-protection law applies, the Practice relies on:

• your consent when you submit a message
• performance of a contract when you engage services
• legitimate interests in operating a professional practice and securing the website
• legal obligations such as tax and recordkeeping

13. Do Not Track

The site may not respond to every browser “Do Not Track” signal. If a sale or share opt-out tool is required later, it will be added to the site.

14. Third-party sites

The website may link to other sites. Their privacy practices are their own. Review their policies before providing information to them.

15. Changes

This Policy may be updated by posting a revised version on the website with a new “Last updated” date. Material changes will be posted on this page. Continued use of the site after a change means you accept the updated Policy.

16. Contact

Gray Hardaway Justice Navigation & Consulting
Email: gray@grayhardaway.com
Website: https://grayhardaway.com
Availability: by appointment, Monday through Friday

Questions about these Terms: gray@grayhardaway.com

If you later add tools such as Google Analytics, Calendly, Zoom, or Stripe, name those providers in Section 5 after counsel reviews.